RoboLife Terms of Service

1. Overview

Welcome to RoboLife. Throughout this website, the terms “we,” “us,” and “our” refer to RoboLife. We operate this online store and website, including all related information, products, features, and services, to provide you with a convenient shopping experience.

By visiting our website or purchasing a product from us, you agree to these Terms of Service and our related store policies. If you do not agree with these terms, please do not use our website.

Our website is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products and services.

By using this website, you confirm that you are legally able to enter into a binding agreement in your jurisdiction or have the necessary permission from a parent or legal guardian.

You agree to use our website only for lawful purposes. You must not use our website to engage in fraudulent activity, violate applicable laws, interfere with website security, or harm other users.

3. Products and Product Information

RoboLife offers products that may include electric scooters, e-bikes, mobility products, hoverboards, digital pianos, TV projectors, and other technology or lifestyle products.

We make reasonable efforts to display accurate product descriptions, images, specifications, and prices. However, colours may appear differently depending on your device, and some product images may differ slightly from the actual item.

Product availability, specifications, and features may change without notice. We do not guarantee that every product will always be available.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

4. Prices and Payments

All prices are displayed in the currency indicated on our website and may change without notice, subject to applicable law.

You agree to provide accurate and complete billing, payment, and contact information when placing an order.

Orders are subject to payment authorization and acceptance by RoboLife. We reserve the right to investigate or decline an order where there is a reasonable concern about fraud, pricing errors, product availability, or other legitimate issues.

Any applicable shipping charges, taxes, duties, or other fees will be displayed or communicated where required.

5. Orders and Order Acceptance

After placing an order, you may receive an email confirming that we have received it. This confirmation does not necessarily mean that your order has been accepted or dispatched.

We reserve the right to cancel or refuse an order where permitted by law, including where a product is unavailable, a significant pricing or listing error has occurred, or a transaction appears fraudulent.

If we cancel an order after payment has been taken, we will arrange any refund required by law.

Please ensure that your delivery address and contact details are accurate before submitting your order.

6. Shipping and Delivery

Delivery estimates, shipping fees, and available delivery methods will be provided during checkout or through our shipping policy.

Delivery times are estimates and may be affected by courier delays, customs processing, weather, supplier availability, or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery information. Additional charges may apply if a shipment must be redirected or redelivered, where permitted by law and disclosed in advance.

For international orders, customs duties, import taxes, and other applicable charges may apply depending on the destination and the checkout terms.

Please refer to our Shipping Policy for further details.

7. Returns, Refunds, and Exchanges

Our returns and refunds are handled according to our Refund and Returns Policy, which forms part of these Terms of Service.

If an item arrives damaged, defective, incomplete, or different from what you ordered, please contact our customer support team with your order number and relevant details.

Any return conditions are subject to applicable consumer protection laws. Nothing in our policies excludes or limits your statutory rights.

8. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, including payment processors, delivery providers, and applications.

We do not control all third-party websites or services and are not responsible for their content, policies, or operations. Your use of those services may be subject to their own terms and privacy policies.

This section does not exclude any responsibility that cannot lawfully be excluded.

9. Intellectual Property

All content on this website, including text, logos, graphics, designs, and other original materials, is owned by RoboLife or used with permission, unless otherwise indicated.

You may not reproduce, distribute, modify, or commercially use our content without prior written permission, except where permitted by law.

Product names, trademarks, and logos belonging to third parties remain the property of their respective owners.

10. Reviews and User Submissions

If you submit a review, comment, suggestion, or other content to us, you confirm that it is accurate to the best of your knowledge, lawful, and does not infringe another person's rights.

You must not submit content that is fraudulent, misleading, abusive, defamatory, or harmful.

Where permitted by law, you grant RoboLife permission to use, reproduce, and display content you voluntarily submit for purposes related to operating, improving, or promoting our business. We will handle personal information in accordance with our Privacy Policy.

11. Errors and Website Availability

We make reasonable efforts to keep our website accurate, secure, and accessible. However, errors, interruptions, or outdated information may occasionally occur.

We reserve the right to correct errors, update product information, and modify or discontinue website features where permitted by law.

We do not guarantee uninterrupted or error-free website access.

12. Limitation of Liability

To the extent permitted by applicable law, RoboLife will not be liable for indirect or consequential losses arising from your use of our website or inability to access it.

Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer guarantees, statutory rights, or remedies for defective products.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and share personal information.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.

14. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, services, or legal requirements.

The latest version will be published on this page with its updated date. Your continued use of the website after changes are published will be subject to the updated terms, to the extent permitted by law.

15. Governing Law

These Terms of Service are subject to the laws that apply to RoboLife and the relevant transaction, without removing any mandatory consumer protections available to customers under the laws of their place of residence.

16. Contact Information

If you have questions about these Terms of Service, please contact us:

Business name: RoboLife
Website: https://robolife.co.nz

Thank you for shopping with RoboLife.